win69 is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have as a Philippine data subject under Republic Act No. 10173 — the Data Privacy Act of 2012.
Quick Summary
Our Privacy Commitments
1.1 win69 ("we," "us," "our," "the Platform") respects the privacy of every individual who interacts with win69.co. This Privacy Policy has been prepared in accordance with Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
1.2 win69 acts as the Personal Information Controller (PIC) in respect of personal data collected through the Platform. As PIC, win69 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data privacy law.
1.3 By registering on win69, you acknowledge that you have read and understood this Privacy Policy. Your continued use of win69 constitutes your consent to the data processing practices described herein, to the extent that consent is the applicable legal basis for any particular processing activity.
1.4 If you do not agree with any part of this Privacy Policy, you should discontinue use of win69 and contact our Data Protection Officer to request account closure and data deletion.
When you create a win69 account, we collect: full legal name, date of birth, Philippine mobile number, email address, home address, and username. This data is mandatory for account creation and is required to verify your identity and age eligibility.
For compliance with Philippine anti-money laundering and gaming regulations, win69 may collect copies of: government-issued photo identification (Philippine passport, driver's licence, UMID, PhilSys National ID, or equivalent), proof of residential address (utility bill, bank statement), and — where applicable — proof of source of funds.
win69 collects data necessary to process deposits and withdrawals, including: GCash account identifiers, PayMaya account identifiers, bank account numbers (BPI, BDO, Metrobank, or other approved banks), and transaction history associated with your win69 account. win69 does not store full payment card numbers or CVV codes.
We collect records of your gaming activity on win69, including: games played, wagers placed, outcomes, session duration, bonus usage, and win/loss history. This data is used to operate the Platform, personalise your experience, and fulfil our responsible gaming obligations.
win69 automatically collects certain technical data when you access the Platform: IP address, device type and model, operating system, browser type and version, session timestamps, and geolocation data (at the country and city level, not precise GPS location).
If you contact win69 support — whether via live chat, email, or any other channel — we retain records of that correspondence including the content of messages and any attachments, for the purpose of resolving your query and maintaining service quality records.
win69 collects personal data through the following means:
win69 processes your personal data for the following purposes:
win69 processes personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 win69 does not sell, rent, or trade your personal data. We share personal data with third parties only as described below and only to the extent necessary for the stated purpose.
6.2 Payment Processors. win69 shares financial data with GCash (G-Xchange Inc.), PayMaya (PayMongo Philippines Inc.), and partner banks (BPI, BDO, Metrobank) solely to process deposits and withdrawals on your behalf. These processors are contractually bound to process your data only as instructed by win69 and to maintain appropriate security standards.
6.3 Identity Verification Providers. win69 engages third-party KYC and identity verification service providers to assist with age and identity checks. These providers process only the data strictly required for verification and are contractually prohibited from using it for any other purpose.
6.4 Game Providers. To deliver our gaming library, win69 shares necessary technical data (session tokens, account tier, currency) with game providers such as JILI Technology, PG Soft, Pragmatic Play, Evolution Gaming, and SA Gaming. Personal identity data is not shared with game providers.
6.5 Regulatory Authorities. win69 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government authorities where required by law, court order, or regulatory mandate.
6.6 Fraud Prevention. win69 may share data with fraud detection and prevention service providers operating in the gaming industry to identify and prevent fraudulent activity that could harm you or other Players.
6.7 Corporate Transactions. In the event of a merger, acquisition, or sale of all or substantially all of win69's assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy.
7.1 Some of win69's service providers and game providers operate outside the Philippines. Where personal data is transferred to a country outside the Philippines, win69 ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012 and NPC guidelines. We implement appropriate safeguards — including data processing agreements incorporating standard contractual clauses — to ensure your data receives equivalent protection regardless of where it is processed.
7.2 win69's primary servers and data storage infrastructure are located in data centres serving the Southeast Asian region. Where cross-border transfers are necessary for specific services (such as game platform delivery), they are governed by contractual protections and disclosed to the NPC where required.
8.1 win69 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law, whichever is longer.
8.2 The following indicative retention periods apply:
8.3 When retention periods expire, win69 securely deletes or anonymises your personal data using industry-standard methods that prevent recovery or reconstruction.
As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by win69:
To exercise any of the above rights, contact win69's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." win69 will respond within ten (10) business days.
10.1 win69 uses cookies and similar technologies on win69.co. Cookies are small text files stored on your device that help the Platform function correctly and remember your preferences.
10.2 win69 uses the following categories of cookies:
10.3 win69 does not deploy advertising, retargeting, or third-party social media tracking cookies. You will not be tracked across other websites based on your win69 activity.
10.4 You can manage cookie preferences via your browser settings. Disabling strictly necessary cookies may impair your ability to use certain features of win69, including login and responsible gaming tools.
11.1 win69 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
11.2 In the event of a personal data breach that is likely to result in risk to your rights and freedoms, win69 will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay, in accordance with the DPA 2012 and NPC Circular 16-03.
11.3 Notwithstanding the above, no data transmission over the internet can be guaranteed to be 100% secure. You transmit data to win69 at your own risk, and win69 cannot guarantee absolute security beyond the measures described herein.
12.1 win69 is strictly for individuals who are 21 years of age or older. win69 does not knowingly collect personal data from individuals under the age of 21.
12.2 If win69 becomes aware that personal data has been collected from an individual under 21 years of age, such data will be permanently deleted without delay and the associated account will be closed. All funds held in the account will be forfeited in accordance with win69's Terms & Conditions.
12.3 If you believe a minor has registered on win69, please contact our Data Protection Officer immediately at [email protected].
13.1 win69.co may contain links to third-party websites in certain informational contexts. win69 does not control the content or privacy practices of those third-party sites and is not responsible for their privacy policies.
13.2 We encourage you to read the privacy policy of any website you visit. The existence of a link on win69 does not constitute endorsement of that site's privacy practices.
14.1 win69 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance from the NPC. When we make material changes, we will notify registered Players via their registered email address or via a prominent notice on win69.co.
14.2 The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of win69 following the posting of any updates constitutes your acknowledgment of the revised Policy.
14.3 If you object to any changes to this Privacy Policy, you may request account closure by contacting our support team.
win69 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, please contact:
If you are not satisfied with win69's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
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